We reserve the right to make changes to this policy. Changes will be added to this page of our Web site. Policy changes will apply only to information collected after the date of the policy change. This policy was last modified on March 13, 2013.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You can contact us via e-mail, call us toll-free at 1-800-986-5352, or send us your comments in writing to: 966 Perry Highway, Mercer, PA 16137.
You can view our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Web site.
We collect information from you when you: request a freight quote; place an order; sign up for our e-mails or other communications; enter a contest or sweepstakes; respond to a survey, e-mail, or other communication; or by participating in another Web site feature or dialogue with staff. We collect information from all our ordering customers, whether the order is placed online, over the telephone, via e-mail, or in any other way. We may ask you for your name, e-mail, company name, mailing address, shipping address, phone number, credit card or other payment details, and anything else we deem necessary in providing you with exceptional customer service. We also collect information about gift recipients, so we can fulfill the gift purchase. We do not ask or require any visitor to create an account in order to have full access to our Web site, products, and other online information.
The information we collect may be used to:
We do give you the opportunity to opt-out, remove, or modify information to change how we interact with you.
We know how important it is to keep your personal information safe and protected, and we want you to trust us to handle your personal details with the utmost care and concern. We implement a variety of security measures to maintain the safety of your personal information. When you submit personal information on our Web site, it is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and who are required to keep the information confidential. When you place an order or share your personal information with us, our secure server helps with encryption and confidentiality. All sensitive and payment information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as above. We train all our employees on the importance of handling our customers' personal information securely and confidentially. In addition, when you place an order over the phone or in person, we use a secure virtual terminal to process your payment. There are many safety features installed that protect your personal information. We do not store credit card or other payment details for future purchases as a way to prevent any fraud that could occur.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, unless we provide you with advance notice, except as described below. The term "outside parties" does not include East Coast Chair & Barstool. It also does not include Web site hosting partners and other parties who assist us in operating our Web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
You can contact us via e-mail, call us toll-free at 1-800-986-5352, or send us your opt-out communication in writing to: 966 Perry Highway, Mercer, PA 16137. We are required by law to remove or update your contact information and communication preferences within 10 days of receiving your opt-out request.
In an attempt to provide you with increased value, we may include third party links on our site. As some examples, we might direct you to a manufacturer's site, one of our previous customer's sites, or a site that shows a customer feedback rating. The information we choose to link to will be well considered before posting and will be relevant or helpful to our visitors. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Yes. We use several services track our site traffic to anaylze where visitors come from, where they go, and when they leave our site.
We will use these statistics to better improve the user-friendliness of our site and in designing or re-designing the way our visitors see or can access certain information.
The information collected through these third-party tracking sites, such as Yahoo! Web Beacons and Google Anayltics, is subject to those third-party privacy policies, as we cannot say how they may use the information in improving their own products and services.
During the checkout process, you may choose any of our current payment options. The payment methods we accept are:
During the checkout process, you may choose any of our current payment options. The payment methods we accept are:
Returned checks are subject to a $30 service fee or other amount allowed by law and may be collected by electronic re-presentment or through normal banking channels. We reserve the right to verify funds and to refuse any form of payment.
Prior to placing your order, contact us for shipping quotes at e-mail or call customer service at 1-800-986-5352.
East Coast Chair & Barstool currently ships to destinations within the 48 continental United States. Shipping outside this area is not currently available. We cannot ship to PO Boxes so please be sure to provide us with a physical shipping address.
While some of our competitors’ offer "free" shipping by adding in the cost of shipping in the product price, we only want you to pay shipping on the freight that is shipped to you based on quantity, weight, and distance. We use real-time freight quotes based on your order specifications. Many factors determine the actual freight cost. This way, you won't be paying extra on the product, and usually when compared side-by-side, charging for separate shipping still undercuts our competitors' prices. We make it a policy to check various LTL (less than truckload) carriers' quotes before we choose the best shipping method for you/your products.
All LTL freight deliveries are tailgate and to the back of the truck only, unless you order special services for additional fees. Tailgate delivery means that the driver will bring your shipment to a loading dock or to the back of the truck. Tailgate delivery is performed to avoid any possible damage that may occur while unloading and moving your shipment from the truck to your delivery location. This is highly beneficial for you, as you can take the effort and time to appropriately maneuver your items into your location without any risk of a rushed delivery being performed by the freight lines. Please keep in mind that if you have a large order, you many need a couple of people to help unload it. (Sometimes, the term curbside delivery is used in place of tailgate; they are both the same delivery service, and neither curbside or tailgate delivery includes a liftgate, help getting items off the truck, or any inside placement.) Please contact us for a fuller description of tailgate delivery and to discuss options such as residential, inside delivery, and/or liftgate service before ordering. We reserve the right to bill you for shipping charges on refused shipments, incorrect delivery address, or any accessorial charges upon delivery.
You must notify us if you are shipping to a church, school, personal residence, prison, military base, country club, storage unit, construction site or any other sites with limited access as additional fees may apply.
Our customer service consultants will be able to walk you through what type of delivery service will be best for you, based on the products, quantity, and staffing you have. When there is no dock on premises, the truck will park in the nearest designated loading zone. If you do not have a loading dock, fork lift, or other capability for getting your merchandise off the truck, we suggest you request liftgate service for an additional charge when placing your order.
Services requiring additional fees:
Speak to an East Coast Chair & Barstool customer service representative at 1-800-986-5352 about these services and your shipping needs prior to placing your order.
Most of our item pages on our website include an estimated lead time, the time it takes for the item to be packaged and prepared to leave the warehouse. We try hard to give you accurate estimated lead times. However, this lead time is only an estimate, and depending on the volume of shipments in a particular day or week, your items may not ship within that time frame. In addition, our inventory levels fluctuate and items may be unavailable at time of your order. Please call us at 1-800-986-5352 to verify all availability and lead times. To provide you with the greatest selection on our website, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24-48 hours. Other items require a longer time, and custom or made-to-order items will also require a longer lead time. In addition to the lead time stated on each item, the transit time (time it takes after leaving our warehouse and arriving at your establishment) generally takes between 3-10 business days. If you have a rush order, please make sure you let us know at the time of order. Unless otherwise specified or pre-arranged, our carriers deliver during business hours, Monday thru Friday, 9 a.m. to 5 p.m. (No weekend deliveries.) Truck drivers are not required to call you to notify you of expected time of delivery (unless you order a special notification service). We recommend you call the shipping terminal on the estimated day of delivery to confirm your scheduled delivery date and ask about an estimated time of delivery. Most likely, the terminal will be able to give you a window of time to expect the delivery. Once the LTL freight carrier takes possession of your products from our warehouse, signing and acknowledging the product is in good order, we are no longer responsible for the condition of the product(s) at time of delivery. LTL freight carrier deliveries require a signature. It is the customer's responsibility to inspect the shipment prior to acceptance and note any freight damage and/or missing items on the Bill of Lading before the driver leaves. Items to note on the Bill of Lading include:
Most of our item pages on our website include an estimated lead time, the time it takes for the item to be packaged and prepared to leave the warehouse. We try hard to give you accurate estimated lead times. However, this lead time is only an estimate, and depending on the volume of shipments in a particular day or week, your items may not ship within that time frame. In addition, our inventory levels fluctuate and items may be unavailable at time of your order. Please call us at 1-800-986-5352 to verify all availability and lead times.
To provide you with the greatest selection on our website, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24-48 hours. Other items require a longer time, and custom or made-to-order items will also require a longer lead time. In addition to the lead time stated on each item, the transit time (time it takes after leaving our warehouse and arriving at your establishment) generally takes between 3-10 business days. If you have a rush order, please make sure you let us know at the time of order.
Unless otherwise specified or pre-arranged, our carriers deliver during business hours, Monday thru Friday, 9 a.m. to 5 p.m. (No weekend deliveries.) Truck drivers are not required to call you to notify you of expected time of delivery (unless you order a special notification service). We recommend you call the shipping terminal on the estimated day of delivery to confirm your scheduled delivery date and ask about an estimated time of delivery. Most likely, the terminal will be able to give you a window of time to expect the delivery.
Once the LTL freight carrier takes possession of your products from our warehouse, signing and acknowledging the product is in good order, we are no longer responsible for the condition of the product(s) at time of delivery. LTL freight carrier deliveries require a signature.
It is the customer's responsibility to inspect the shipment prior to acceptance and note any freight damage and/or missing items on the Bill of Lading before the driver leaves.
Items to note on the Bill of Lading include:
We ask our customers to accept all shipments, regardless of the damage, but note and sign the Bill of Lading the visible freight damage and/or missing items. By signing the delivery receipt (Bill of Lading), the customer is confirming the delivery and that all of the product(s) arrived in good shape, unless otherwise noted. Claims for missing or damaged items will not be accepted by the freight carrier if not specified on the Bill of Lading. You must make a note and sign the Bill of Lading before the driver leaves. For example, if a product is damaged, clearly write “PRODUCT DAMAGED” on the Bill of Lading. If you do not have time to inspect the order at time of delivery, please note the following on the Bill of Lading: "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours." This gives you the time to look over your product(s), yet allows the carrier to know that possible damage may have occurred before you took possession of it. If the customer signs the Bill of Lading without recording or otherwise noting that there are possible damaged or missing items, there is no recourse. If it is a non-LTL delivery, such as UPS or FedEx, please contact customer service within 72 hours of receiving shipment. Please keep all shipping materials and original product packaging until the inspection is completed. We also recommend taking photos of any product(s) that may have been damaged in delivery.
If there is shipping damage, the customer must file a damage claim immediately with the shipment carrier. Under no circumstance will freight companies review freight claims after 14 days of delivery. You must keep packaging materials and damaged item(s) to be used in the claims process with the shipping company. If you determine that the product is damaged after you have unpacked it and the delivery company has left, you must report any damage within 72 hours of receipt. For FedEx/UPS deliveries, where the merchandise was left at the door and you were not available to inspect it immediately for freight damage, it is your responsibility to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.
In the event you are missing an item from your shipment or received the wrong product, we will do our best to remedy the issue at hand on a case-by-case analysis. Note the missing item on the Bill of Lading before the driver leaves and contact us immediately at 1-800-986-5352.
Please do not refuse your shipment under any circumstances. If you refuse the shipment without our knowledge, you will be re-charged the delivery fee back to you or the warehouse. If your product has shipped and you change your mind, please call us at 1-800-986-5352 immediately and before you refuse any delivery. If you refuse a delivery without our authorization, you will be responsible for all return fees.
Please note that if you ask a truck driver to use additional services not included in your shipping quote from us upon delivery, you will be charged those additional fees directly from the freight company.
Assembly of products may be required. All hardware will be provided.
Warehouse Pick-Up Information:
If you are planning to pick up your product(s) from our Mercer warehouse, please note that pick-ups are by appointment only. Most pick-ups are scheduled Monday - Thursday between 9 a.m. and 3 p.m. You must call in advance and schedule a date and time for your pick-up. In addition, you will be charged Pennsylvania sales tax, along with a pallet fee. Our pallets are usually $13, but for round skids, this added fee could be $25/skid. Please call us at 1-800-986-5352 for more information or to schedule your pick-up. It is assumed that you have read and understood our policies before you place an order.
If you are planning to pick up your product(s) from our Mercer warehouse, please note that pick-ups are by appointment only. Most pick-ups are scheduled Monday - Thursday between 9 a.m. and 3 p.m. You must call in advance and schedule a date and time for your pick-up. In addition, you will be charged Pennsylvania sales tax, along with a pallet fee. Our pallets are usually $13, but for round skids, this added fee could be $25/skid. Please call us at 1-800-986-5352 for more information or to schedule your pick-up.
It is assumed that you have read and understood our policies before you place an order.
Pennsylvania sales tax is automatically added to your order when you check out if the order is being shipped to a Pennsylvania address. If you are picking up the order at our warehouse, we will also need to charge you Pennsylvania sales tax on your order. Pennsylvania state law requires that we charge 6% tax in the state of Pennsylvania (except for Allegheny County where 7% tax will be charged and the City of Philadelphia where 8% tax will be charged).
In states where we have no physical presence, we are not required to collect and remit sales tax for site purchases. However, many states require that their residents file a sales and use tax return for purchases made online, including from this site. We encourage you to consult your state and local tax laws to determine compliance and appropriate reporting with tax laws and regulations in your area.
Some manufacturers do require us to charge sales tax depending on the state/county/city in which the order is being placed. This is not an added charge by East Coast Chair & Barstool, but it is rather a requirement of our manufacturers depending on where they have physical locations. Based on the shipping location, your purchase could be affected. We will try our best to include accurate listings of such manufacturer sales tax requirements on our site or within manufacturer or product pages, but we cannot guarantee our accuracy.
If you are a tax-exempt organization, we will be happy to process your payment sales tax free, but you will be required to prove your 501(c)3 status and share your federal identification number with us, as well as any form(s) we ask you to submit before we can process your purchase.
For purchases where sales tax is applicable, we use reasonable commercial efforts to calculate and remit the correct amount of sales tax required on each product purchased. However, we do not guarantee the amount presented to you is the correct amount of tax owed.
Depending on changing tax rates and sales tax regulations, we reserve the right to charge sales tax on any order it is required.
Prices and availability of products on our website are subject to change at any time and without notice. We carry many products, and it is possible, despite our best efforts, that some of the prices may be listed incorrectly. Part of our sales process is verifying the accurate price with our customers, but in the event that there is an inaccuracy, we will take swift action to resolve the problem. When the product price is lower than the listed price, we will charge the lower price and ship the product as scheduled. If a product's price is higher than the listed price, we will, at our discretion, either contact you to arrange a greater payment before shipping your product or cancel your order and notify you of such cancellation. We are under no obligation to provide you the product at an incorrect price. In addition, manufacturers may increase their costs to us without notice, and we may not realize a price increase has occurred. Errors will be corrected when they are discovered. Because our pricing strategy is to offer low prices to our customers, we will always price our products fairly and reasonably, and that is how we will approach any pricing discrepancies, as well. Pricing errors can occasionally occur at checkout due to computer or technical errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.
On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but that order is cancelled due to unavailability of the product. Likewise, when placing an order over the phone, our sales consultants use the resources at hand to check inventory levels of our manufacturers' warehouses, but later, we may discover that the item(s) is no longer in stock. Products may sell quickly, and there may be a short period of time after an order is placed in which the product becomes unavailable. On very rare occasions, you may receive a shipping confirmation from us, but the product is no longer available in our or the manufacturer's inventory. You agree that we may revoke our acceptance and cancel your order for a full refund without penalty if we are unable to ship the product you ordered due to unavailability.
Warranties vary by manufacturer and product. The majority of the products we carry are backed by original manufacturer's standard warranties. Any products being claimed as originally damaged or defective are subject to the manufacturer's repair and/or replacement policy. As the warranty lifetime, coverage, and details differ by item and by manufacturer, please reference the item description of the item you purchased or the manufacturer's website for more details. You may also call us at 1-800-9896-5352 to clarify warranty details. The lifetime of the warranty begins from the date of purchase. Warranties are only valid for the original purchaser and cannot be transferred. The warranty becomes null and void if the purchaser re-upholsters, paints, stains, or otherwise alters the original purchase condition of the item(s) as well as in the event of damages from abuse or misuse, accident carelessness, improper installation, repair, alteration or modification of the product, weather, fire, flood, "acts of God", improper storage/use, deterioration from excessive wear or exposure, fabric soiling, intentional damage, vandalism, neglect or misuse for its designated purpose, normal wear and tear. We will, at our discretion, replace or repair the item(s) or otherwise mutually agree to settle the warranty claim after appropriate analysis.
Please remember that certain use of the product will affect its warranty. Indoor items that carry a warranty are only warranted under indoor use, and outdoor items are only warranted under outdoor use, as indoor products tend to be used more often. Also, many items have parts that wear out more easily, such as the swivels in our bar stools, and those wear items may not be covered under warranty. Please be careful when assembling your products, because we cannot guarantee an item if it was misassembled or damaged during assembly. When you purchase an item, please ask what maintenance you will need to perform to that item in order to guarantee the warranty offered on your new product(s), because we ask that you properly clean and maintain any items you purchase from us based on the manufacturer's recommendation. In addition, while we allow orders for residential use, please check with us to find out if residential use changes the commercial warranty as posted on this site, which is designed for commercial purchases.
This warranty information does not apply to products that arrive damaged; please view our shipping and return policies for more details.
For further clarification or to report a warranty claim, please call us toll-free at 1-800-986-5352. Once we review your claim, we will, at our discretion, replace or repair the item at no cost to the customer, or otherwise settle the warranty claim on a case-by-case analysis.
East Coast Chair & Barstool's liability is limited to the purchase price of the products sold, and we will not be liable for injury, loss, or damage arising from the purchaser's care or neglect.
Please Note: Not all items are guaranteed under warranty.
When possible, all photos on our website have been color matched with the actual product. Many long hours were spent trying to accurately portray our fabric colors, wood stains, and other finishes. But as a result of photographic or computer inaccuracies, some color matches cannot be properly visualized. Regard any color printout as merely a color estimate rather than a true color match. Please note, viewing a color sample on two different monitors can show variance. Please contact us via email at or call customer service at 1-800-986-5352 if you would like to receive a fabric swatch and/or wood or other product sample. When available, we would be happy to send you an actual color sample before you make your final purchase decision. You recognize that wood stains will vary depending on the wood color, grain, and texture. Because some variation in color is unavoidable, you waive the claim to any dissatisfaction due to color, stains, and textures upon placing an order with us.
Most of the photos are exact images of the products and matched by item number. However, in some circumstances we are unable to photograph the exact item. Photos are meant to serve as representative images and may or may not be identical matches to the item numbers you are referencing. When we cannot photograph the exact item, we reserve the right to place a representative image with very similar product details in place of an actual photograph. If you are concerned about a feature of a photograph and how it matches to a product/item you are considering for purchase, please email us at or call customer service at 1-800-986-5352 and we can clarify all the product features and specifications.
Custom Built Product Disclaimer
We aim to offer our customers exactly what they want! Sometimes, we can offer a custom built or made-to-order product. By verifying all the specifications, colors, and product details in advance of a product build, there is an unlikely chance all your expectations will not be met. Each customer's satisfaction is important to us, which is why we offer custom built products when applicable. Orders that are custom built or made-to-order will be charged when the order is received by us and are non-refundable. The order must be paid in full before production can begin, and you may be asked to sign a sales receipt or other contract verifying the order.
It is assumed that you have read and understood our policies before you place an order.
Please Note: This return information does not apply to products that arrive damaged; please view our shipping policy for more details.
Customer service and your satisfaction are always a top priority at East Coast Chair & Barstool. In the unlikely event that you are not satisfied with the products you purchased from us, you can return the item(s) within 7 days from time of delivery for a full refund less all shipping charges (including to and from your location) and a 35% restocking fee. However, all returns must be authorized by East Coast Chair & Barstool. No returns will be accepted or refunds issued without authorization by East Coast Chair & Barstool. All returned items must be in new, unused condition and packaged in the original manufacturer's box and packaging. All of the products, parts, accessories, etc. must be enclosed. We will process your refund once we verify that the items have been received and are in new condition.
Please Note: Some of our products are offered with free shipping. If you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. Also, orders that are custom built will be charged when the order is received by us and are non-refundable.
How to Return a Product
In the unlikely event you return an item to East Coast Chair & Barstool, please follow these instructions:
1. Contact us to receive a RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal.
2. Carefully repackage the product in the manufacturer’s original packaging, making sure to include all parts and paperwork. For items that arrived on pallets or for items that were shrink wrapped, the same care is required for returns. Contact us for assistance if you do not have access to these shipping items.
3. If the item can be returned via UPS, FedEx, or other insured shipping provider, please use one of those services to return the product on your own. It is recommended that you insure the package as East Coast Chair & Barstool or any of our brands are not responsible for loss or damage to merchandise that is being returned. Please insure the package for the purchase price. Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label.
4. If your items require return via LTL (less than truckload) freight carrier, please call us at 1-800-986-5352 to help make arrangements for a pick-up of the merchandise. You will be responsible for all return shipping costs, including all packaging materials and transit.
5. Once the items are received and fully inspected for condition, all parts and pieces, and proper packaging, and upon our satisfaction with the returned items, we will then issue the refund less return shipping and 35% restock fee. If the items do not meet our approval upon return arrival, you will be responsible for any incurred costs.
Please Note: All custom made products (using fabric, vinyl, stains or finishes) cannot be returned since they were manufactured based on your specifications.
Please e-mail or call customer service at 1-800-986-5352 to cancel an order. All cancellations of orders must be made in writing.
It is assumed that you have read and understood our policies before you place an order.
Should you need to contact us regarding any of the above policies, please do so at the following: